Last updated: June 4, 2026

The Cedar Oak operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Cedar Oak is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

"Personal information" refers to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information depending on how you interact with the Services:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment details, transaction details, and payment confirmation.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including items you view, add to your cart, wishlist, or purchase, return, exchange or cancel, and your past transactions.
• Communications with us including information you include when contacting our customer support team.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you create an account, visit or use the Services, or communicate with us.
• Automatically through the Services from your device when you use our products or services, and through the use of cookies and similar technologies.
• From our service providers when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

We may use your personal information for the following purposes:

• Provide, Tailor, and Improve the Services. To process your payments, fulfill your orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a personalised shopping experience for you.
• Marketing and Advertising. To send marketing and promotional communications by email, text message or post, and to show you relevant online advertisements based on your activity on the Services.
• Security and Fraud Prevention. To authenticate your account, provide a secure shopping experience, and detect or take action against fraudulent or malicious activity.
• Communicating with You. To provide customer support and maintain our business relationship with you.
• Legal Reasons. To comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

• With Shopify, vendors and other third parties who perform services on our behalf, including payment processing, data analytics, customer support, cloud storage, and fulfillment and shipping.
• With business and marketing partners to provide marketing services and relevant advertising to you.
• When you direct or consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger, to comply with legal obligations, to enforce applicable terms of service, or to protect the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be shared with Shopify and third parties in order to provide and improve the Services. To learn more about how Shopify uses your personal information and to exercise any rights you may have, please visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to third-party websites or platforms. We are not responsible for the privacy or security of such sites. We recommend reviewing their privacy and security policies before providing any personal information.

Children's Data

The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority. If you believe your child has provided us with their personal information, please contact us and we will delete it promptly.

Security and Retention of Your Information

We take reasonable measures to protect your personal information, however no security measures are perfect or impenetrable. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to Access / Know. You may request access to the personal information we hold about you.
• Right to Delete. You may request that we delete personal information we maintain about you.
• Right to Correct. You may request that we correct inaccurate personal information.
• Right of Portability. You may request a copy of your personal information and ask that it be transferred to a third party, subject to certain exceptions.
• Managing Communication Preferences. You may opt out of promotional emails at any time using the unsubscribe option in our emails. We may still send non-promotional emails related to your account or orders.

If you reside in the UK or European Economic Area, you may also have the right to:

• Object to or Restrict Processing of your personal information for certain purposes.
• Withdraw Consent where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the details below. We will not discriminate against you for exercising your rights.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the revised policy on our website and update the "Last updated" date accordingly.

Contact Information

Store Name: Vaux Holmes

Company Name: Velmont Commerce LLC

Company Number: 5621337

Warehouse Address:

Business Address: 

Phone Number: 

Contact Form: Click Here

Email: support@vauxholmes.com

Customer Service Hours: Monday to Friday | 9am-6pm (EST) Saturday To Sunday | Closed

Response Time: We aim to respond to your inquiries within 24-48 hours.