OVERVIEW

Welcome to Vaux Holmes! The terms "we", "us" and "our" refer to The Vaux Holmes. Vaux Holmes operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Vaux Holmes is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to accurately represent our products and services. However, colours or product appearance may differ from how they appear on your screen due to your device type, settings, and configuration.

We do not warrant that the appearance or quality of any products purchased will meet your expectations or be exactly as depicted in our online store.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities available to any person, geographic region or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Vaux Holmes reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Vaux Holmes confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as Vaux Holmes may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, change, or cancel an order, we will attempt to notify you using the contact details provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs or import charges.

You agree to provide current, complete and accurate purchase and payment information for all purchases. You agree to promptly update your account information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

You represent and warrant that: (i) the payment information you provide is true, correct and complete; (ii) you are duly authorised to use the payment method provided; (iii) charges incurred will be honoured by your payment provider; and (iv) you will pay all charges incurred at the posted prices, including applicable shipping and taxes.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, images, graphics, product reviews, video, and audio, are owned by Vaux Holmes, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent. All rights not expressly granted herein are reserved by Vaux Holmes.

Vaux Holmes names, logos, product and service names, designs, and slogans are trademarks of Vaux Holmes or its affiliates or licensors. You must not use such trademarks without our prior written permission.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to third-party tools as part of the Services, which we neither monitor nor have any control over. Such tools are provided "as is" and "as available" without any warranties or endorsement. We shall have no liability arising from your use of optional third-party tools. Any use of such tools is entirely at your own risk.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites or platforms. We are not responsible for the content, accuracy, or practices of any third-party sites. If you choose to leave the Services to access third-party content, you do so at your own risk. Complaints or concerns regarding third-party products and services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Vaux Holmes is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Vaux Holmes. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Vaux Holmes, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Vaux Holmes.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

SECTION 11 - FEEDBACK

If you submit any ideas, suggestions, feedback, or reviews, you grant Vaux Holmes a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such feedback in any medium for any purpose, including commercial use.

You represent and warrant that you own or have all necessary rights to any feedback you submit, and that your feedback complies with these Terms. We are under no obligation to maintain your feedback in confidence, pay compensation for it, or respond to it.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders at any time without prior notice.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any applicable regulations, rules, or laws; (c) to infringe upon the intellectual property rights of others; (d) to harass, abuse, or harm any person; (e) to transmit false or misleading information; (f) to send unsolicited advertising or promotional material; (g) to impersonate any other person or entity; or (h) to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services.

You further agree not to upload malicious code, reproduce or exploit any portion of the Services, collect the personal information of others, or interfere with the security features of the Services. We reserve the right to suspend or terminate your account at any time if we determine you have violated any part of these Terms.

SECTION 14 - TERMINATION

We may terminate this agreement or your access to the Services at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will survive any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, and Privacy Policy.

SECTION 15 - DISCLAIMER OF WARRANTIES

Except as expressly stated by Vaux Holmes, the Services and all products offered are provided "as is" and "as available" without any representations, warranties or conditions of any kind, either express or implied. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Vaux Holmes, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of the Services or any products procured through the Services.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Vaux Holmes, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of: (1) your breach of these Terms of Service; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity of any other remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies posted by us on the Services, constitute the entire agreement between you and Vaux Holmes and govern your use of the Services, superseding any prior agreements, communications or proposals between you and us.

SECTION 20 - ASSIGNMENT

You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 21 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Vaux Holmes is headquartered. You and Vaux Holmes consent to venue and personal jurisdiction in such courts.

SECTION 22 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services following any changes constitutes acceptance of those changes.

You can review the most current version of the Terms of Service at any time at thecedaroak.com.

Contact Information

Store Name: Vaux Holmes

Company Name: Velmont Commerce LLC

Company Number: 5621337

Warehouse Address:

Business Address: 

Phone Number: 

Contact Form: Click Here

Email: support@vauxholmes.com

Customer Service Hours: Monday to Friday | 9am-6pm (EST) Saturday To Sunday | Closed

Response Time: We aim to respond to your inquiries within 24-48 hours.