At Vaux Holmes, we're proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your order.

1. General Shipping Information

We currently ship throughout the United States. Shipping delivery times may vary depending on your location and the size and weight of your order.

2. Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates

We offer free shipping on all orders with no minimum purchase required.

4. Estimated Delivery Times

Here's what to expect once your order has been processed:

• Processing Time: 2–3 business days (Monday to Friday)
• Transit Time: 5–9 business days (Monday to Friday)
• Total Delivery Time: 7–12 business days
• Order Cutoff Time: 5:00 PM (EST) Eastern Standard Time (New York)

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may also be subject to shipping restrictions depending on US-specific regulations or carrier restrictions.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately at support@vauxholmes.com. We will work with the carrier to investigate the issue and find a resolution as quickly as possible.

8. Updates to This Policy

We may update our Shipping Policy from time to time to improve our service. The latest version will always be available on this page.

Last updated: 06/4/2026

9. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way. Please allow up to 48 hours for tracking information to update after you receive it. If you haven't received tracking details within 5 business days of placing your order, reach out to us at support@vauxholmes.com.

Contact Information

Store Name: Vaux Holmes

Company Name: Velmont Commerce LLC

Company Number: 5621337

Warehouse Address: 1031 Baker Dr, Monroe, OH 45050

Business Address: 3210 Highlands Trl, Lebanon, OH 45036

Phone Number: +1 (513)-854-3736

Contact Form: Click Here

Email: support@vauxholmes.com

Customer Service Hours: Monday to Friday | 9am-6pm (EST)
Saturday To Sunday | Closed

Response Time: We aim to respond to your inquiries within 24-48 hours.